Refund and Returns Policy

Last Updated: July 30, 2024

Overview

At Shleyatenia (reniq.top), we are committed to providing you with high-quality products. If you are not entirely satisfied with your purchase, we’re here to help.

30-Day Return Window

You have 30 calendar days from the date you received your item to initiate a return. To be eligible for a return, your item must meet the conditions below.

Conditions for Return

For an item to be eligible for a return, it must:

  • Be unused, unworn, and in the same condition that you received it.
  • Be in its original packaging with all tags attached.
  • Have the receipt or proof of purchase.

Non-Returnable Items

Certain types of items cannot be returned, including:

  • Gift cards.
  • Perishable goods (e.g., food, flowers, newspapers, magazines).
  • Intimate or sanitary goods.
  • Hazardous materials, flammable liquids, or gases.
  • Some health and personal care items.
  • Items that have been opened, used, or are not in their original condition, unless defective.

Please contact us if you have questions or concerns about your specific item.

How to Initiate a Return

To start a return, please follow these steps:

  1. Contact our customer service team at [email protected] or call us at 702-338-8248 within 30 days of receiving your order.
  2. Provide your order number and a brief explanation of why you wish to return the item.
  3. Our team will review your request and, if eligible, provide you with return instructions and a Return Merchandise Authorization (RMA) number. Please do not send your item back without an RMA number, as it may delay your refund.

Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are returning an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refund Processing Times

Once we receive and inspect your returned item, we will send you an email to notify you that we have received your returned item and whether your refund has been approved or rejected.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7-10 business days.
  • Please note that it may take some time before your bank or credit card company posts the refund. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] or call us at 702-338-8248.

Contact Us

For any questions regarding our Refund and Returns Policy, please contact us:

  • Company Name: Shleyatenia
  • Website: reniq.top
  • Address: 3625 Hiney Road, Las Vegas, NV, US
  • Email: [email protected]
  • Phone: 702-338-8248